BPO Call Center
BPO is the process of outsourcing non-core business processes to third party vendors with the aim to focus on the core business tasks. Outsourcing BPO contact center is outsourcing of inbound and outbound call center agents as well as customer service and communication consultants. BPO agents can work remotely or directly from the vendor's office.
Trusted by 500+ of the world’s top companies
Our Call Center Outsourcing Solutions
Explore the right-fit service for your business — from virtual agents to AI-powered inbound sales teams. All powered by Helport's 24/7 multilingual BPO platform.
Key Features of Our BPO Call Center Services
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Inbound & Outbound BPO Services
Comprehensive BPO call center solutions covering both inbound customer support and outbound telemarketing, order processing, and customer outreach services.
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24/7 Global BPO Operations
Round-the-clock BPO call center services with multilingual support across all major time zones, ensuring continuous business operations without interruption.
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Customized BPO Workflows
Tailored BPO processes and communication scripts that align with your business requirements, ensuring consistent brand voice and compliance across all customer interactions.
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Comprehensive Quality Assurance
All BPO interactions are monitored and analyzed for performance metrics, compliance adherence, and continuous improvement opportunities.
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Performance Transparency
Real-time BPO reporting reveals cost savings, efficiency metrics, and service-level improvements across every campaign and business process.
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Enterprise-Grade Security & Compliance
Full GDPR, CCPA, and ISO alignment ensures total data safety for BPO operations, even in highly regulated sectors like finance or healthcare.
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Fast BPO Deployment & CRM Integrations
Go live with BPO services in under 10 days with ready-to-use templates and integrations for Salesforce, Zendesk, HubSpot, and Jira — accelerating ROI and reducing setup costs.
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Scalable BPO Workforce Model
Scale from 5 to 500+ BPO agents quickly with Helport's infrastructure and automated onboarding — ideal for peak seasons and fast-growing brands.
Why Choose Helport for BPO Call Center Services
Discover how Helport combines AI technology with human expertise to deliver 24/7
multilingual
BPO call center services that are 40% more efficient and 30% more cost-effective than traditional
contact centers.
Expertise Backed by Experience
20 years in global BPO operations across 50+ markets.
24/7 Multilingual Support
We provide continuous services 24/7/365, including holidays.
Custom-Tailored Solutions
Our solutions are tailored to ensure maximum impact and effectiveness.
Proven Results & ROI
Our clients experience 68% increase in resolved tickets and increased operational efficiency.
How Our Call Center Outsourcing Works
Before Signing
Define business requirements, budget, and delivery goals.
Day 1–3
Confirm launch schedule, personnel scope, and project milestones.
In 1 Week
Recruit and assign required team members.
In 10 Days
Conduct product and compliance training to ensure readiness.
In 1 Month
Test workflow efficiency, gather feedback, and refine processes.
After 1 Month
Transition to stable delivery, monitor KPIs, and analyze performance.
From Any Channel...
Your customers will be heard through any channel you choose......To Any Integration
...and we can integrate with all major CRM systems or add a new integration just for you.
Ultimate Security
Helport adapts to fast-moving, regulated, or customer-facing sectors
PCI DSS Level 1 compliance: The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA Compliance: A key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR: Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of EU citizens by the companies operating inside the EU.
ISO: Process certification that ensures clients’ data protection and management in accordance with global standards.
Helport's Software for BPO Call Centers
Helport adapts to fast-moving, regulated, or customer-facing sectors
Xpert-Helport
AI agent builder designed to help BPO teams manage the high volume of routine customer questions by automating up to 80% of basic support tasks.
Helport
Enterprise-level BPO helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.
Client Reviews
Whether you're managing offshore agents or building a remote customer service
team,
Helport Remote is built to support the most demanding BPO environments.
Within 3 months, over 80% of sales and support requests were handled directly by Helport. With the right tools and processes in place, scaling resources became effortless. They are truly committed to supporting the customer at all levels.
We wanted to improve our standard of customer support. We had one full‑time person in Germany who was off at night and on weekends, and we could not always answer the phone. Helport’s virtual call center services solved that.
Get Your Quote
Traditional BPO models are no longer enough. Modern enterprises require full oversight across:
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Industries We Serve with BPO Call Center Services
SaaS
Helport's BPO team reduces churn and accelerates growth for software companies with 24/7 product support and AI-assisted troubleshooting.
- Onboarding, billing & subscription changes
- Tiered tech support with AI Copilot guidance
- Upsell/cross-sell on renewals and trials
- Native integrations with Zendesk, Intercom, HubSpot
Typical impact: +40% agent efficiency and −30% support cost.
Healthcare
Patient-first BPO support for providers and healthtech platforms with HIPAA-aligned workflows and secure PHI handling.
- Scheduling, eligibility checks, prior authorization follow-ups
- Device/app support and portal navigation assistance
- Claims status, benefits questions, and referral coordination
- Audit trails, encryption in transit & at rest
Typical impact: higher CSAT, fewer escalations, and faster first-contact resolution.
Fintech & Banking
Financial-grade BPO service with PCI DSS, GDPR, and CCPA alignment for regulated environments.
- Account support, payments, chargebacks & disputes
- Fraud alerts, KYC/AML verification assistance
- Collections and hardship programs with compliance scripts
- Secure integrations with core banking/CRM platforms
Typical impact: faster resolution and measurable reduction in handling costs.
eCommerce & Amazon Sellers
Helport helps online merchants scale effortlessly with AI-powered BPO customer support and experienced agents who understand marketplace dynamics.
- Order tracking, returns, and refund management
- Live chat and email support integrated with Shopify, Amazon, and Shopee
- Upsell and cross-sell automation through AI insights
- Performance dashboards tracking conversion and CSAT
Typical impact: 40% faster response times and 30% lower service cost per order inquiry.
Gaming
Deliver world-class player experiences through a blend of AI-driven BPO support and empathetic player care specialists available 24/7.
- Login, account recovery, and payment issue support
- Community moderation and player communication monitoring
- In-game purchase dispute resolution and escalation handling
- Multilingual player engagement for global studios
Typical impact: happier players, 25% faster issue resolution, and higher retention.
Retail
Helport's BPO support teams combine human empathy with AI Copilot precision to provide seamless omnichannel customer care for retailers.
- Product and stock inquiries via chat, phone, or social platforms
- Shipping, returns, and warranty management
- AI-assisted knowledge base for consistent answers
- Real-time CSAT tracking and sentiment analysis
Typical impact: 60% improvement in first-contact resolution and stronger brand loyalty.
Reasons to Choose BPO Call Center Services
Maintaining quality customer support requires substantial time, effort, and money. Instead of over-hiring and managing training cycles, you can use BPO call center services.
By partnering with Helport, you'll reduce the operational costs of building an internal team and keep your focus on growth. Our BPO specialists handle customer conversations end-to-end and help strengthen long-term loyalty.
Scale seamlessly during launches, seasonality, or peak hours. Helport's BPO model flexes up or down without sacrificing quality or SLAs.
As your BPO call center partner, we staff and operate full-stack support from simple FAQs (Tier 1) to deep technical diagnostics (Tier 3).
BPO agents are trained on your product, tooling, and SOPs to resolve complex issues quickly and accurately— improving FCR and CSAT at every tier.
AI Copilot suggests responses, summarizes calls, and flags compliance risks in real time—boosting BPO agent efficiency by up to 40% while keeping interactions on-brand and compliant.
Enterprise-grade BPO controls with encryption in transit and at rest, role-based access, audit trails, and alignment with PCI DSS, GDPR, and HIPAA where applicable.
Faster responses, consistent answers, and empathetic human support—measurably improving CSAT, NPS, and retention.
What is a BPO Call Center?
Professional Business Process Outsourcing Solution
BPO is the process of outsourcing non-core business processes to third party vendors with the aim to focus on the core business tasks. Outsourcing BPO contact center is outsourcing of inbound and outbound call center agents as well as customer service and communication consultants. Helport's BPO call center combines AI technology with human expertise to deliver exceptional customer experiences. Here's what makes us different:
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Technology and AI Implementation
Our experienced BPO call center leverages cutting-edge AI technology to improve communication quality. AI helps identify popular customer inquiries, compiles FAQ sections, and provides real-time guidance to BPO agents, ensuring faster response times and higher customer satisfaction rates.
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Professional Inbound and Outbound Services
Our BPO agents are trained in positive language communication, deep product knowledge, and customer-centric approaches. They integrate seamlessly into your team, understanding your customer base requirements and maintaining brand consistency across all interactions.
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Scalable Solutions for All Business Sizes
Whether you're a startup or enterprise, our BPO call center adapts to your needs. With 96% of customers saying communication quality affects their brand choice, our professional BPO team helps businesses establish their brand voice and grow customer loyalty through exceptional service.
What Businesses Benefit Most from BPO Call Centers?
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E-commerce Businesses
E-commerce companies need exceptional customer service to compete effectively. With 89% of customers switching to competitors after bad experiences, our BPO call center provides friendly, customer-centric support using positive language and active listening to manage high communication volumes efficiently.
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Technology Companies
Our BPO call center handles tier 1 customer tickets, reducing pressure on developers and QA engineers. We resolve common issues like password resets, provide basic information, and answer frequently asked questions, maintaining a 95% customer satisfaction rate through deep product knowledge and up-to-date information.
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Telemarketing and Sales Organizations
Global businesses lose up to $75 billion due to poor customer service. Our BPO telemarketing teams shift businesses toward proactive customer engagement, with 75% of customers reporting improved brand perception after proactive interactions. Loyal customers spend 67% more than first-time buyers, making our BPO approach crucial for growth.
BPO Call Center Tasks and Capabilities
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Professional Call Handling and Message Management
Our multilingual BPO agents handle inbound and outbound calls with precision, capturing every message accurately and ensuring proper routing to the right contacts within your organization. We maintain detailed call logs and follow-up procedures to ensure no opportunity is missed.
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24/7 Global Coverage and Emergency Response
Our BPO call center operates across multiple time zones, providing round-the-clock coverage for your business. Whether it's after-hours support, urgent escalations, or peak season demands, our BPO infrastructure ensures continuous business operations without interruption.
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Customized Scripts and Brand Integration
We develop personalized BPO communication scripts that align with your company's voice, culture, and compliance requirements. Every interaction reflects your brand identity, ensuring customers feel they're speaking directly with your team rather than an external BPO service provider.
How to Start a BPO Call Center:
Complete Setup Guide
Starting a BPO call center requires careful planning and the right technology infrastructure. The first step is establishing your exact business needs, service types, and communication volumes. These core requirements guide vendor selection and ensure your BPO call center meets your specific operational goals. Here's our proven approach:
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Assess Your Communication Needs
Determine the number of languages required, service flexibility levels, security requirements, and team size needed. This assessment helps identify the right BPO call center vendor and ensures your investment delivers maximum value for your specific business model.
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Choose the Right Technology Platform
Select a VoIP-enabled platform that supports remote BPO operations across multiple time zones. Our BPO call center technology integrates seamlessly with your existing CRM systems, ensuring smooth data flow and maintaining customer relationship continuity.
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Implement Quality Assurance Systems
Establish monitoring protocols, performance metrics, and feedback loops to maintain BPO service excellence. Our AI-powered quality assurance systems track KPIs in real-time, ensuring consistent performance and continuous improvement across all BPO customer interactions.
BPO Call Center Customization Options
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Multi-Language Support and Global Reach
Our BPO call center supports multiple languages and operates across different countries, ensuring cultural fluency and local market understanding. We customize language support based on your customer base and geographic requirements for maximum effectiveness.
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Variable Security and Compliance Levels
We adapt our security protocols and compliance measures to match your industry requirements. From basic data protection to HIPAA-compliant healthcare support, our BPO call center maintains the highest security standards while delivering exceptional customer service.
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Flexible Team Sizing and Scalability
Our BPO call center scales with your business needs, from small startup teams to large enterprise operations. We provide dedicated BPO agents, shared resources, or hybrid models based on your volume requirements and budget constraints.
BPO Call Center Cost and Pricing Structure
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Transparent Pricing Models
Our BPO call center pricing varies based on your specific business demands and requirements. We offer flexible pricing structures that scale with your needs, from per-agent dedicated models to per-minute usage plans. Contact us for detailed pricing information tailored to your business.
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Cost-Effective Operations
BPO call centers typically reduce operational costs by 30-40% compared to traditional in-house call centers. Our AI-assisted workflows and remote BPO operations eliminate facility costs while maintaining high service quality and customer satisfaction levels.
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ROI and Performance Metrics
We provide comprehensive reporting on cost per contact, customer satisfaction rates, and operational efficiency metrics. Our BPO call center delivers measurable ROI through improved response times, higher resolution rates, and reduced customer churn.
BPO Call Center Services FAQs
What is a BPO call center?
BPO is the process of outsourcing non-core business processes to third party vendors with the aim to focus on the core business tasks.
Outsourcing BPO contact center is outsourcing of inbound and outbound call center agents as well as customer service and communication consultants. BPO agents can work remotely or directly from the vendor's office.
How to start a BPO call center?
The first step in starting a BPO call center is to establish the exact business needs, the type of services, and the amount of customer communication. These are the core points for choosing a BPO call center vendor.
What is the average cost to run a BPO call center?
It varies on each business' demands. To find out more about Helport pricing, contact us for a customized quote based on your specific requirements.
Is hiring BPO call center agents easy?
Hiring a BPO call center agent is not easy, as the process might take a lot of time and effort. It requires a professional HR team to take care of the process and can create difficulties if the agent's position is not filled quickly.
BPO call center, how to customize?
There are several ways to customize a BPO call center team: through as many languages as possible, through representatives from different countries, and through variable degrees of security.
How to get vendors for a BPO call center?
To select a perfect BPO call center vendor, a business needs to establish its exact needs for customer communication — the number of languages, the level of service flexibility and security, and the amount of people on the team.
What industries can benefit from BPO call centers?
BPO call centers benefit various industries including e-commerce, healthcare, fintech, SaaS, gaming, and retail. Each industry has specific requirements that our BPO call center services can customize to meet their unique needs.
How do BPO call centers ensure data security?
Our BPO call center maintains enterprise-grade security with encryption in transit and at rest, role-based access controls, audit trails, and full compliance with PCI DSS, GDPR, and HIPAA standards where applicable.
What are the benefits of AI in BPO call centers?
AI in BPO call centers provides real-time call guidance, automated call summaries, compliance monitoring, and intelligent routing. This technology boosts BPO agent efficiency by up to 40% while maintaining consistent, high-quality customer interactions.
How do you measure BPO call center success?
We measure BPO call center success through key performance indicators including Customer Satisfaction (CSAT), First Call Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS), and cost per contact. Our real-time dashboards provide comprehensive insights into performance metrics.
