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AI Copilot for Call Centers and Sales Teams

Transcribe Audio to Text, Suggest Replies, and Summarize Conversations

Helport.ai is an AI-powered platform built on 20+ years of global BPO expertise. We help call centers and telesales teams boost productivity through real-time audio-to-text transcription, smart reply suggestions, and AI-driven agent coaching. Whether you need trained support agents or remote team monitoring — Helport covers it all.

Get a Live Walkthrough

AI Copilot for Call Centers and Sales Teams

Transcribe Audio to Text, Suggest Replies, and Summarize Conversations

Helport.ai is an AI-powered platform built on 20+ years of global BPO expertise. We help call centers and telesales teams boost productivity through real-time audio-to-text transcription, smart reply suggestions, and AI-driven agent coaching. Whether you need trained support agents or remote team monitoring — Helport covers it all.

Get a Live Walkthrough

Trusted by 500+ Global Brands for AI‑Powered Call & Sales Support

Helport supports top fintech, telecom, and finance firms with scalable AI call center and telesales solutions.

What Is Helport?

Three Solutions. One Seamless Experience.

Person holding smartphone with chat interface — Helport.ai AI Copilot for real-time support team insights and compliance

AI Copilot

Transcribe voice calls in real time and generate automatic summaries

Onboard new agents in 24 hours using your Q&A, SOPs, and standards

Ensure compliance with proven AI-suggested reply scripts

Helport’s multilingual outsourced agents offer scalable 24/7 customer support and telemarketing in 50+ global markets

Outsourced Support Teams

Hire multilingual agents ready to start within 1–2 weeks

Deploy customer support and telesales teams across 50+ markets

Access 50,000 trained BPO professionals for global 24/7 coverage

Helport Remote Monitoring software tracks working hours, records screens, and auto-calculates payroll for remote teams.

Remote Monitoring

Track remote teams with real-time screen recording and visibility

Prevent time fraud with automatic work hour logging

Calculate payroll instantly for remote or external staff

Choose the Right Tool for Your Team

Built for Industries That Depend on Phone-Based Support

Helport adapts to fast-moving, regulated, or customer-facing sectors

Launch Your AI Support Platform in Under 7 Days

  • ico

    AI Agent

    Launch in 24h with your docs — or we build them with you

    Laptop screen showing Helport.ai knowledge base — AI Copilot setup with SOP and documents in 24 hours
    Laptop screen showing Helport.ai knowledge base — AI Copilot setup with SOP and documents in 24 hours
  • ico

    Support Teams

    Onboard trained agents in 1–2 weeks

    Two women in a meeting discussing customer support operations — onboard Helport.ai agents in 1–2 weeks
    Two women in a meeting discussing customer support operations — onboard Helport.ai agents in 1–2 weeks
  • ico

    Remote Monitoring

    Deploy time tracking + payroll in 1 day

    An employee using laptop for remote work — deploy Helport.ai time tracking and payroll in 1 day
    Two women in a meeting discussing customer support operations — onboard Helport.ai agents in 1–2 weeks

Why Choose Helport Over Traditional Support Tools?

Helport unifies AI tools for call centers, telesales, and remote team tracking in a single platform.

Helport Zendesk Teleperformance Hubstaff

AI Agent With Real-Time Transcription

Support Real-time multilingual (EN/CN) transcription & keyword tagging
Warn Basic, add-on required
Not Support Not supported
Not Support Not supported

Smart Reply Suggestions & Call Summaries

Support AI replies from real-world BPO conversations & SOPs
Warn Basic macros, limited AI
Not Support Not supported
Not Support Not supported

24/7 multilingual BPO Support Agents

Support In-house multilingual agents available
Not Support External partners only
Support Available
Not Support Not supported

Remote Agent Monitoring (Time & Screens)

Support Full remote agent monitoring & productivity tracking
Not Support Not supported
Warn Partial support
Support Supported

Fast Onboarding & Setup Speed

Support Go live in 24 hours
Warn Complex, requires weeks
Warn Complex, requires weeks
Support Fast onboarding

Transparent, All-In-One Pricing

Support Fixed, predictable pricing
Warn Multiple add-ons
Warn Multiple add-ons
Warn Multiple add-ons

Industry-Focused Compliance (Finance, Health, ...etc)

Support Built-in SOP/QC adherence & compliance monitoring
Warn Basic compliance features, limited scope
Warn Basic compliance features, limited scope
Not Support Not supported

Frequently Asked Questions

Get answers to most common questions our team gets asked, and contact us if you need further support.

Are AI assistants effective for call centers and telesales?

Helport enhances productivity with real-time transcription, reply guidance, and automated call summaries trained on actual call center and sales data—leading to better outcomes and increased conversions.

Can AI tools improve upselling and cross-selling performance in telesales?

Can AI tools improve upselling and cross-selling performance in telesales?

Helport's AI Copilot identifies upsell and cross-sell opportunities during conversations, prompting agents in real-time to naturally and effectively increase sales.

What’s the best software for accurate real-time call transcription in multiple languages?

Helport delivers accurate, multilingual (English/Chinese) voice-to-text transcription, even in noisy call environments, providing searchable and compliant conversation records.

Can AI reduce manual workload for call reviews and quality assurance (QA)?

Helport automates call summaries, compliance checks, and generates instant transcripts, dramatically reducing manual QA workloads and speeding up agent coaching.

How do I integrate an AI call assistant with my CRM or existing call center software?

Helport integrates easily with platforms like Salesforce, Twilio, Zoom, and other leading VoIP/CRM solutions—no technical expertise required, enabling deployment in just 24 hours.

Does AI-driven agent assistance software comply with industry regulations like HIPAA, PCI-DSS, or GDPR?

Helport is built with regulatory compliance at its core, supporting HIPAA, PCI-DSS, and GDPR standards with audit-ready transcripts and built-in compliance checks.

Power Your Support Team With An AI Call Center Copilot

Let Helport turn your calls into clarity

  • Already have SOPs? We’ll turn them into a fully functioning AI within 24 hours
  • No SOPs or Q&A? Our experts will build your support logic for you — 1-on-1
  • Scalable from 5 to 500+ agents, no tech team needed
  • White-glove onboarding support — no setup cost

Real-Time Conversation Assistance

Elevate your customer conversation with Helport AI assistant.

Real-Time
Management Suite

100% remote management and automated quality inspection with AI.

Hire AI-Enabled Agents

1000+ AI-enabled professional agents across the globe.

 

Loan Officer Assistant

Empower mortgage pros to close more loans, faster.

Helport Remote

Real-time visibility and effortless control, powered by Al.

AI Assistance APP

Real-time sales support and smart follow-ups, Right on your Phone.

AI-Enabled Overseas Customer Service

Unlock flexible, multilingual, and cross-regional customer support with our monthly subscription.

Public Sector
Insurance
Wealth Management
Mortgage
More Solutions >>

About Us

We are a global leader in AI-enhanced customer service solutions, empowering businesses with scalable, intelligent support.

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