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Banking AI Solutions

A major bank was facing the following challenges:

Misinformation

Receiving incorrect or conflicting information during interactions with customer service agents.

Delayed Resolution

Experiencing delays in resolving queries or issues as agents struggle to provide correct and timely information.

Decreased Trust

Losing trust in the bank due to frequent inaccuracies and a perceived lack of reliability and professionalism.

Game Changing Results

After implementing Helport Assist, the bank experienced:

Improved Communication Quality

The overall quality of customer service was enhanced, leading to increased trust and customer loyalty.

Reduced Response Time

Shorten training and onboarding time with real-time AI guidance and optimizations.

Game Changing Results

Game Changing Result For the Bank

%

Reduction in operational costs due to increased efficiency and fewer errors.

%

Increase in accuracy of information provided by banking agents

%

Decrease in Onboarding Time

Client Testimonials

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Banking

To tackle inconsistencies in information and frequent errors, Helport offers solutions like accurate information delivery and reduced response times.

Insurance

To overcome prolonged training periods and skill gaps in handling complex policies, Helport offers solutions like streamlined training and enhanced policy sales.

Government

To improve digital service response capabilities and reduce repetitive inquiries, Helport offers solutions like efficient live chat and accurate information delivery.

Wealth Management

To enhance personalized service and manage emotionally sensitive client interactions, Helport offers solutions like tailored advice and improved client satisfaction.

Mortgage

To address inefficient customer interactions and inconsistent service quality, Helport provides solutions like faster response times and improved agent confidence.

Real Estate

To manage insufficient market knowledge and legal complexities, Helport offers solutions like real-time market analysis and improved legal compliance.