Track time spent on Zoho Desk tickets with Helport Remote

Zoho Desk helps businesses deliver responsive, organized customer support. By adding Helport Remote, you can take it further with automatic time tracking and productivity insights—without relying on manual timers or Chrome extensions. With Helport Remote’s Zoho Desk integration, you can:
● See exactly how much time is spent per ticket, with second-by-second accuracy.
● Identify which tickets consume the most hours and allocate resources more effectively.
● Access shift-based summaries to understand productivity across your support team.
● Ensure that time tracked is directly tied to the ticket being resolved, reducing reporting errors.
For managers, this means more visibility into workloads and costs. For employees, it removes the hassle of manual reporting. Businesses using Helport Remote typically cut time-tracking errors by 90% and improve support efficiency by 20–25%.

Automatic Tracking Built Into Zoho Desk Workflows

Getting started is quick. Install the lightweight Helport Remote desktop app (available for Windows, Mac, and Linux) and connect it to Zoho Desk. From that moment on, time spent resolving tickets is tracked automatically in the background—no start/stop buttons or browser extensions required.
All time data syncs instantly to the Helport Remote dashboard, where managers can view detailed reports by ticket, agent, or shift. These reports can be filtered by day, week, or month, giving teams the ability to spot which tickets take the longest, forecast workloads, and improve SLAs.
By eliminating manual tracking, Helport Remote helps support teams reduce reporting errors by 90% and save 5–10 hours per week in administrative work.

Connect Helport Remote to Your Entire Workflow

Helport Remote connects seamlessly with more than 60 leading platforms across CRM, project management, helpdesk, and collaboration—so you can track time wherever your team works. From Zendesk and Zoho Desk to Trello, Wrike, Jira, and more, Helport Remote provides accurate, second-by-second tracking without relying on manual timers or browser extensions.
For advanced needs, the Helport Remote API allows your own applications to interact directly with the platform. This means you can pull, manipulate, and analyze time data in virtually any way—tailored to your workflows. With built-in features like:
● Productivity measurement & off-track alerts
● Automated online timesheets & payroll-ready reports
● Optional screenshots & activity monitoring
● Flexible company, user, and reporting settings
Helport Remote becomes the all-in-one solution for managing remote, outsourced, and distributed teams. Businesses using the platform report saving 5–10 hours per week on admin tasks and boosting productivity by up to 25%.