Track Time on Spiceworks Help Desk Tickets with Helport Remote

Simplify IT support management by integrating Spiceworks with Helport Remote. With automatic time tracking, managers gain full visibility into how much time agents spend on help desk tickets—without manual timesheets or extra admin work.
With the Helport Remote + Spiceworks integration, you can:
- Track time on assigned help desk tickets automatically in the background.
- Set permissions for manual edits so managers control whether employees can add, edit, or remove time.
- Monitor workloads across unlimited tickets, ensuring no request slips through the cracks.
By combining Spiceworks’ help desk management with Helport Remote’s workforce monitoring and productivity insights, IT teams can improve accountability, optimize support operations, and deliver faster, more reliable service.

Effortless Time Tracking Inside Spiceworks Help Desk

Getting started is simple. Install the Helport Remote desktop app—available for Windows, Mac, and Linux—and connect it with your Spiceworks Help Desk account. Once enabled, Helport Remote automatically tracks the time your team spends resolving tickets in the background.
All tracked data is synced in real time to the Helport Remote dashboard, where managers can view detailed reports by ticket, agent, or project. This gives IT leaders accurate visibility into workloads, response times, and overall support performance.
With Helport Remote, Spiceworks users gain effortless time tracking that improves accountability, strengthens reporting, and helps optimize help desk operations.

Gain Full Visibility into Employee Activity

Helport Remote is more than just employee monitoring software—it’s a complete remote workforce management solution. By integrating with tools like Spiceworks, it shows you exactly what your team is working on and how their time is distributed across tasks.
With advanced productivity tracking, you can:
● Monitor desktop activity and application usage in real time.
● Capture optional screen recordings and activity levels for complete accountability.
● Identify how long tickets and projects take, and which team members deliver the highest efficiency.
This combination of monitoring and insights helps businesses boost productivity, streamline workflows, and ensure projects stay on schedule—all while improving resource allocation across distributed teams.