Navigation

Get Started

Empowering the Future of Customer Service: A Dialogue with Helport’s CEO Li Guanghai on Money FM 89.3, Singapore’s First and Only Business and Personal Finance Station

Feb 7, 2024 | Featured, Home Page News

One-sentence abstract: Read on to learn Helport CEO Li Guanghai’s insight on how Helport AI is revolutionizing customer service, focusing on human talent enhancement and leveraging unique technology for market-validated SaaS products.


faq-JCGjf5VDTW-1713395926065

As Artificial Intelligence (AI) continues to transform various industries, Singapore-based Helport is at the forefront of leveraging AI to revolutionize customer service. With a focus on empowering human talent and enhancing customer experiences, Helport’s innovative solutions aim to improve service quality, reduce costs, and drive operational efficiencies for our clients.

How Helport AI is Empowering Human Talent?

Helport takes a unique approach to AI implementation in customer service. Instead of replacing human agents, our AI solutions are designed to empower and enhance the productivity and efficiency of customer representatives. The AI assistant aims to reduce workload and boost sales for agents, allowing them to focus on more complex tasks and provide better service quality.

Helport AI’s Unique Product Development Approach: Blending Operational Expertise with Advanced AI and Big Data

Helport’s technology is rooted in over a decade of direct contact center operational experience and continuous self-improvement in AI and big data applications. This has resulted in a unique blend of over 100 business scenario knowledge bases, algorithm models, and training tools that combine business expertise and scenario know-how with advanced operations research and AI for powerful application outcomes.

After three years of refining and iterating our products in real customer application scenarios, Helport has developed a standardized SaaS offering. Our R&D efforts are driven by customer and market feedback, as well as advancements in AI, communication technology, big data, and operations research technology. Helport closely monitors technological developments in these areas, invests in related R&D, and integrates these advancements into our products.

Proven Products and Business Models: The Key to Market Validation

Despite being a relatively young company, Helport has already achieved continuous profitability and market validation. Our SaaS-based AI assistant can be rapidly deployed across contact centers, typically going live within 2-8 weeks and showing immediate performance improvements within 2-3 months. Currently, nearly 20,000 contact center representatives are using Helport’s AI software, with rapidly growing user numbers.

Recently, we have made significant strides in enhancing our AI software capabilities, particularly in AI speech, large language model (LLM) applications and real-time monitoring. These advancements have improved service efficiency and reduced the time and resources required for agent training and product deployment.

Helport 2024 Vision: Accelerated US Expansion

North North America is the largest market for customer services, and it is our target market. We have already opened our office in San Diego, California, and will accelerate our business expansion in North America through direct market development, strategic cooperation, and mergers and acquisitions – all of which are actively progressing currently. In 2024, we will accelerate our development in the global market, with rapid growth anticipated in mainland China as well as fast development in both North America and Southeast Asia. As an AI technology company, we will also continue investing heavily in technology research and development this year to optimize product features and enhance competitiveness. Our core R&D directions include LLM applications, knowledge base construction, AI speech technology, advanced operations research algorithms, multi-channel communication, and more.

With our unique approach, market-validated solutions, and ambitious plans for expansion and innovation, Helport is well-positioned to revolutionize the customer service industry by leveraging the power of AI to enhance human talent and deliver exceptional customer experiences.

 

Listen to the original podcast on: 

https://www.moneyfm893.sg/guest/li-guanghai-helport/

Search

Recent Posts

Helport AI Engages at Call and Contact Center Expo 2024

Abstract: Helport AI made significant headway at the Call & Contact Center Expo 2024 in Las Vegas. By engaging with industry leaders and exploring the latest technological advancements, Helport AI reaffirmed its commitment to revolutionizing customer service with...

10 Types of Customer Service

Customer service is an important aspect of any business to focus on and has a significant impact on customer loyalty. As technology and consumer expectations evolve, so do the ways in which businesses provide customer support. This article explores ten types of...

What Is Contact Center Technology

Good customer service is more than just handling phone calls; it's about providing comprehensive support through multiple channels. What exactly is contact center technology? It includes everything from software that manages calls and messages to systems that support...

Real-Time Conversation Assistance

Elevate your customer conversation with Helport AI assistant.

100% Remote 
Management

Comprehensive management suite with 100% remote management capability and automated quality inspection with AI.

Hire AI-Enabled Agents

Easily scale your business to meet changing demands with our 1000+ AI-enabled professional agents across the globe for only $1000/ month.

Banking

To tackle inconsistencies in information and frequent errors, Helport offers solutions like accurate information delivery and reduced response times.

Insurance

To overcome prolonged training periods and skill gaps in handling complex policies, Helport offers solutions like streamlined training and enhanced policy sales.

Government

To improve digital service response capabilities and reduce repetitive inquiries, Helport offers solutions like efficient live chat and accurate information delivery.

Wealth Management

To enhance personalized service and manage emotionally sensitive client interactions, Helport offers solutions like tailored advice and improved client satisfaction.

Mortgage

To address inefficient customer interactions and inconsistent service quality, Helport provides solutions like faster response times and improved agent confidence.

Real Estate

To manage insufficient market knowledge and legal complexities, Helport offers solutions like real-time market analysis and improved legal compliance.