Call Center Outsourcing
Outsource your customer support and sales operations to Helport's global BPO network. Our trained agents and AI Copilot reduce wait times, ensure compliance, and deliver 24/7 multilingual support that scales with your business.
Trusted by 500+ of the world’s top companies
Our Call Center Outsourcing Solutions
Explore the right-fit service for your business — from virtual agents to AI-powered inbound sales teams. All powered by Helport's 24/7 multilingual BPO platform.
Virtual Call Center Services
Inbound Sales Call Center
Overflow Call Handling Serves
Flat Rate Answering Service
On-Call Services
BPO Call Center
Inbound Call Center
B2B Call Centers
Key Features of Our Call Center Outsourcing Solution
-
AI + Human Collaboration
Every agent is powered by Helport's AI Copilot, delivering real-time suggestions, call summaries, and compliance-safe responses.
-
24/7 Global Ommnichannel Availability
Seamless around-the-clock support through voice, chat, email, WhatsApp, and other channels across all major time zones.
-
Custom Scripts & AI Knowledge Base
Branded call flows and dynamic FAQs auto-updated by AI ensure every customer receives consistent, accurate responses.
-
100% Call Recording & Quality Control
All interactions are recorded and automatically analyzed for tone, compliance, and improvement opportunities.
-
Performance Transparency
Real-time reports reveal cost savings, efficiency metrics, and service-level improvements across every campaign.
-
Enterprise-Grade Security & Compliance
Full GDPR, CCPA, and ISO alignment ensures total data safety, even in highly regulated sectors like finance or healthcare.
-
Fast Deployment & CRM Integrations
Go live in under 10 days with ready-to-use templates and integrations for Salesforce, Zendesk, HubSpot, and Jira — accelerating ROI and reducing setup costs.
-
Scalable Workforce Model
Scale from 5 to 500+ agents quickly with Helport’s BPO infrastructure and automated onboarding — ideal for peak seasons and fast-growing brands.
Why Choose Helport as Your Call Center Outsourcing Partner
Discover how Helport combines AI technology with human expertise to deliver 24/7 multilingual call center
outsourcing that's 40% more efficient and 30% more cost-effective than traditional BPO providers.
Expertise Backed by Experience
20 years in global BPO operations across 50+ markets.
24/7 Multilingual Support
We provide continuous services 24/7/365, including holidays.
Custom-Tailored Solutions
Our solutions are tailored to ensure maximum impact and effectiveness.
Proven Results & ROI
Our clients experience 68% increase in resolved tickets and increased operational efficiency.
How Our Call Center Outsourcing Works
Before Signing
Define business requirements, budget, and delivery goals.
Day 1–3
Confirm launch schedule, personnel scope, and project milestones.
In 1 Week
Recruit and assign required team members.
In 10 Days
Conduct product and compliance training to ensure readiness.
In 1 Month
Test workflow efficiency, gather feedback, and refine processes.
After 1 Month
Transition to stable delivery, monitor KPIs, and analyze performance.
From Any Channel...
Your customers will be heard through any channel you choose...
...To Any Integration
...and we can integrate with all major CRM systems or add a new integration just for you.
Ultimate Security
Helport adapts to fast-moving, regulated, or customer-facing sectors
PCI DSS Level 1 compliance: The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA Compliance: A key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR: Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of EU citizens by the companies operating inside the EU.
ISO: Process certification that ensures clients’ data protection and management in accordance with global standards.
Helport's Custom Software for Call Centers
Helport adapts to fast-moving, regulated, or customer-facing sectors
Xpert-Helport
AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.
QCRM
Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.
Clients Reviews
Whether you're managing offshore agents or building a remote customer service team,
Helport Remote is built to support the most demanding BPO environments.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Get Your Quote
Traditional BPO models are no longer enough. Modern enterprises require full oversight across:
"*" indicates required fields
Industries We Serve with Call Center Outsourcing
SaaS
Our outsourced customer care call center team delivers proactive support for SaaS companies, improving customer experience and reducing churn.
We analyze customer feedback to create timely bug reports and prevent escalation. Through 24/7 call center support, we onboard users, tackle technical inquiries, and upsell through tailored B2B sales strategies, helping your company grow.
Healthcare
We offer tailored call center services to healthcare tech companies. With our HIPAA-compliant processes, your patients’ data is perfectly safe.
As your call center outsourcing provider, we’ll ensure CSAT growth with regular monitoring and adjustments.
Fintech & Banking
Our extensive fintech expertise allows us to provide secure transaction support, fraud prevention and account management support, as well as financial consultation.
We guarantee financial data security at every touchpoint with PCI DSS, ISO, GDPR compliance and ensure CSAT growth with regular monitoring and adjustments.
eCommerce & Amazon Sellers
Whether you’re an eCommerce business owner or an Amazon seller, call center services outsourcing will take the support workload off your shoulders.
Our consultants will handle customer inquiries, order processing, returns, and refunds. They will also track metrics to improve your sales performance.
Gaming
Creating the best player experience is one of our tasks as your dedicated call center team. Whether it’s troubleshooting login issues or managing a subscription, we deliver a personal approach.
We work with frustrations and refund disputes so that no customer is left unhappy.
Retail
We help retail customers receive the help they need at every stage of their journey. Whether it’s a product inquiry or a shipping request, we’ve got you covered.
Our customer-centric, empathetic team expertly works with frustrations and refund disputes so that no customer is left unhappy.
Reasons to Consider Outsourcing Call Center Services
Maintaining quality customer support requires substantial time, effort, and money. Instead of over-hiring and managing training cycles, you can use outsourced call center solutions.
By partnering with Helport, you'll reduce the operational costs of building an internal team and keep your focus on growth. Our specialists handle customer conversations end-to-end and help strengthen long-term loyalty.
Scale seamlessly during launches, seasonality, or peak hours. Helport's hybrid AI + human model flexes up or down without sacrificing quality or SLAs.
As your contact center outsourcing partner, we staff and operate full-stack support from simple FAQs (Tier 1) to deep technical diagnostics (Tier 3).
Agents are trained on your product, tooling, and SOPs to resolve complex issues quickly and accurately— improving FCR and CSAT at every tier.
AI Copilot suggests responses, summarizes calls, and flags compliance risks in real time—boosting agent efficiency by up to 40% while keeping interactions on-brand and compliant.
Enterprise-grade controls with encryption in transit and at rest, role-based access, audit trails, and alignment with PCI DSS, GDPR, and HIPAA where applicable.
Faster responses, consistent answers, and empathetic human support—measurably improving CSAT, NPS, and retention.
Outsourced Answering Service:
Smart Solution for Your Business Growth
With over two decades of BPO experience, Helport delivers high-quality outsourced answering services trusted by global enterprises. Our AI-powered infrastructure and multilingual agents ensure every call is answered promptly, professionally, and in full alignment with your brand. Here's what makes Helport stand out:
-
Flexibility and Scalability
We operate as an extension of your in-house team, seamlessly adapting to your workflows and communication style. Whether you need overflow coverage, 24/7 global support, or seasonal scaling, Helport's hybrid (AI + human) model makes it easy to expand without compromising quality.
-
Client-First Approach
Every decision we make starts with your customers. Our agents are trained to deliver fast responses and accurate message handling, ensuring your end users feel heard and supported. Your business priorities guide every interaction.
-
Accountability and Quality Control
Helport takes full ownership of every campaign. We conduct regular QA reviews, call audits, and agent feedback sessions to maintain top performance. With advanced AI monitoring, we track KPIs in real time and ensure continuous service improvement.
Perks of Outsourcing Your Phone Answering Services with Helport
-
Guaranteed Quality, Every Time
Quality and reliability define our outsourced answering service. Helport's AI Copilot system supports human agents with instant script suggestions and compliance checks — ensuring consistent, brand-safe conversations at scale.
-
Specialized Industry Expertise
From healthcare to fintech, our agents are trained to handle complex, regulated communications. For example, our medical answering services comply with HIPAA and data privacy standards, while maintaining empathy and accuracy with every patient call.
-
Recruitment and Training Done for You
Forget the hassle of hiring, onboarding, and managing staff. Helport recruits, trains, and monitors your dedicated support team — delivering ready-to-perform agents who meet your service-level targets from day one.
We Cover Full-Scope Answering Service Capabilities
-
Professional Call Handling & Message Taking
Our bilingual agents handle incoming calls with precision and care, capturing every message accurately and forwarding it to the right contact within your organization — ensuring no opportunity is missed.
-
24/7 Availability & Emergency Response
Helport's global team ensures around-the-clock coverage. Whether it's after-hours support or urgent escalation, our infrastructure guarantees business continuity — even during peak demand.
-
Custom Scripts & Brand Alignment
We craft personalized call scripts that match your company's tone, culture, and compliance standards. Every conversation feels like it's coming directly from your brand, not a third-party vendor.
Outsourced Answering Service:
Smart Solution for Your Business Growth
Helport combines 20+ years of BPO experience with advanced AI technology to deliver world-class outsourced answering services. Our approach merges human empathy with AI precision — ensuring every customer interaction is fast, compliant, and on-brand. Here's what sets us apart:
-
Guaranteed Quality in Every Call
At Helport, responsibility and customer-centricity are at the core of our service. Our AI-powered QA system monitors every call for accuracy, compliance, and tone — ensuring your customers always experience professional, reliable support.
-
Industry-Specific Expertise
Whether it's healthcare, fintech, or logistics, our agents are trained to operate in complex, high-compliance environments. For example, our medical answering service is fully HIPAA-compliant and staffed by agents who understand the sensitivity and accuracy your field requires.
-
Recruitment and Training Done for You
Forget the hiring hassle. Helport recruits, trains, and manages your dedicated answering team with the help of our AI Copilot onboarding tool. Within days, your team is ready to deliver measurable results — answering every call, resolving every issue, and protecting your brand reputation.
We Cover the Full Scope of Answering Service Operations
-
Professional Call Handling and Message Management
Our bilingual agents handle inbound calls with precision and courtesy, ensuring every message is accurately logged, summarized, and delivered to the right contact in real time — no missed opportunities, no delays.
-
24/7 Availability and Emergency Support
Helport provides round-the-clock coverage across all time zones. Whether it's after-hours inquiries or urgent escalations, your business remains accessible 24/7 with zero downtime.
-
Custom Scripts and Brand Alignment
Every client gets a personalized call script built from your brand's tone and compliance standards. Our agents sound like part of your own team — maintaining a consistent customer experience.
Why Choose Helport as Your Answering Service Partner?
-
Cost-Effective and Scalable
Reduce costs by up to 30% while improving efficiency by 40%. Our hybrid AI + human model eliminates overstaffing and reduces idle time — ideal for startups, SMEs, and global enterprises seeking sustainable growth.
-
Multilingual Global Support
Helport's teams operate across 50+ markets in multiple languages. From English and Mandarin to Spanish and Tagalog, we ensure cultural fluency and global reach for your brand.
-
Real-Time Analytics and Compliance Reporting
Stay informed with live dashboards, call recordings, and KPI insights. Our system tracks response times, resolution rates, and QA scores — empowering you to make data-driven decisions with confidence.
Call Center Outsourcing FAQs
What is call center outsourcing and how does it work with Helport?
Helport provides a managed, AI + human outsourced call center that operates as an extension of your team. We handle staffing, training, QA, scheduling, and reporting while integrating with your tools so your customers get fast, on-brand service 24/7.
- Channels: voice, email, chat, social, WhatsApp
- Use cases: customer support, order status, billing, technical help, sales
- Model: dedicated agents or shared team, with SLA-backed coverage
- AI Copilot: real-time guidance, summaries, and compliance prompts for agents
How fast can we go live?
Most programs launch in 7–10 days. Overflow/after-hours coverage can start even faster.
- Days 1–3: scoping, scripts, routing, KPI/SLA definition
- Days 4–6: integrations, knowledge import, agent training
- Day 7: pilot launch + QA calibration
What does your pricing look like?
We tailor pricing to call volumes and complexity. Most clients choose one of these:
- Dedicated per-agent — for consistent volumes and deeper product knowledge
- Per-minute / per-contact — for overflow, seasonal, or variable traffic
- Flat-rate answering — for simple reception/dispatch scenarios
Our AI-assisted workflows typically deliver ~40% higher efficiency and ~30% lower cost vs. in-house.
How do you ensure quality and brand consistency?
- Custom scripts & tone: we mirror your voice and escalation rules
- QA on 100% of contacts: AI summaries + targeted human audits
- Coaching loops: scorecards, calibration, and continual training
- Dashboards: CSAT, AHT, FCR, SLA attainment, sentiment trends
Do you support 24/7 and multiple languages?
Yes. We provide 24/7/365 coverage with seamless regional handoffs and multilingual agents.
- Night/holiday coverage: U.S. nights, weekends, and peak seasons
- Languages: English, Spanish, Chinese, and more by request
Which tools and CRMs can you integrate with?
We plug into your stack so agents work where your data lives.
- CRMs/help desks: Salesforce, Zendesk, HubSpot, Freshdesk, Jira
- Telephony & chat: major cloud contact centers, WhatsApp, web chat
- Custom: APIs and webhooks for bespoke workflows
What industries do you serve?
We support startups and enterprises across:
- SaaS & tech: product support, onboarding, billing
- eCommerce & retail: orders, returns, marketplace policies
- Healthcare: HIPAA-aligned patient support & scheduling
- Fintech: payments, KYC/AML assistance, disputes
How do you handle data security and compliance?
- Security: encryption in transit/at rest, role-based access, audit trails
- Compliance: GDPR/CCPA alignment; HIPAA-compatible workflows where required
- Controls: documented policies, least-privilege access, logging & reviews
Note: We align to industry standards and can complete vendor security assessments.
How is Helport different from a basic virtual receptionist?
- Depth: Tier 1–3 support, not just call transfer & message taking
- AI-assisted: knowledge-backed suggestions and instant summaries
- Outcomes: measurable CSAT, AHT, FCR and revenue impact
- Coverage: true 24/7 global operations with SLAs
How do we measure success?
- Core KPIs: CSAT/NPS, AHT, FCR, abandon rate, SLA attainment
- Quality: calibrated QA scorecards + annotated call/chat samples
- Business impact: cost per contact, retention, sales conversions
You’ll get live dashboards and recurring reviews with concrete action items.
