Track time spent on Intercom conversations to improve accountability, measure support performance, and strengthen client relationships

With Helport Remote, every minute your support team spends in Intercom is logged automatically—no manual timers or extra clicks needed. This gives managers and business leaders the insights they need to understand productivity and optimize customer support operations.
With the Helport Remote + Intercom integration, you can:
● Capture time directly within Intercom conversations for accurate reporting
● See exactly how your support agents spend their time across customer interactions.
● Access both individual and team-wide reports to analyze efficiency, workload distribution, and response times.
By combining Intercom’s customer communication platform with Helport Remote’s time tracking and productivity reporting, businesses can improve service delivery, reduce inefficiencies, and build trust with clients.

See Exactly How Much Time Agents Spend on Customer Conversations

Getting started is quick and seamless. Install the Helport Remote desktop app—available for Windows, Mac, and Linux—and connect it with your Intercom account. Once enabled, Helport Remote automatically logs the time agents spend handling conversations in Intercom, with no need for manual timers or extra clicks.
All tracked hours sync instantly to the Helport Remote dashboard, where managers can view detailed reports by agent, conversation, or team. These insights provide visibility into workload distribution, efficiency, and response times, helping you optimize customer support operations.
With Helport Remote, Intercom users gain effortless time tracking that improves accountability, supports accurate reporting, and enhances overall customer experience.

One Platform to Track Time Across All Your Apps

Helport Remote brings all your workflows together by integrating with 60+ business tools, including project management platforms, CRMs, email systems, and calendars. No matter what tools your team relies on, you’ll have accurate time tracking and performance insights in one place.
For added visibility, Helport Remote also offers optional screen recordings and screenshots, allowing managers to verify work progress without interrupting employees. This feature is especially valuable for remote or hybrid teams, ensuring accountability and trust across distributed workforces.
With Helport Remote, you get a single solution that unifies time tracking, reporting, and monitoring across the applications that power your business.