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Telecom AI Solutions

Telecom companies generally face the following challenges:

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Experiencing frequent outages and poor service quality without timely or accurate updates from customer service.

Inconsistent Support

Customers receive conflicting answers from different agents, leading to customer confusion and eroding confidence in the company.

Aggressive Upselling

Poor sales tactics that pressure customers into purchasing unnecessary or unwanted services.

Game Changing Results

After implementing Helport Assist:

With Helport AI’s innovative approach, we equip telecom companies with an enhanced sales strategy and streamlined operational costs through increased efficiency.

Improved Communication Quality
Improved Communication Quality

Improved Sales Approach

Helport’s standardized speech navigation enabled a shift to customer-focused tactics, reducing aggressive upselling complaints by 70% and enhancing satisfaction.

Reduced Response Time

Reduced Operational Costs

A reduction in operational costs was achieved due to increased efficiency and fewer errors, allowing for more streamlined operations.

Client Testimonials

Trusted by Industry Leaders

John D.
Customer Service Manager
"Helport's real-time guidance transformed our customer service operations. The AI software instantly delivers relevant information, reducing our error rate by 75%. Our agents now provide accurate and timely responses, boosting customer satisfaction significantly."
David L.
Operations Director
"Since implementing Helport, we've seen a 30% reduction in operational costs. The AI-driven system has made our processes more efficient and significantly cut down on errors."
Karen S.
Regional Bank Manager
"Supervising agents across multiple locations was a nightmare. Helport's remote supervisors' portal gives us 100% visibility into agent activities, allowing real-time monitoring and immediate intervention, improving overall service quality."
Michael B.
Customer Experience Manager
"Before implementing Helport, our bank faced significant delays in resolving customer queries. Agents struggled to find the right information quickly, leading to customer frustration and long wait times. With Helport's real-time guidance, our response times have improved dramatically. Now, inquiries are resolved in under a minute, and our customer satisfaction has soared."
John D.
Customer Service Manager
"Helport's AI product is definitely a game-changer for me. Before Helport, our customers frequently received conflicting information from different agents, which severely damaged our credibility. With Helport's real-time guidance, our agents now provide consistent and accurate information every time. This change has greatly restored our customers' trust. You won't regret choosing Helport!"