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Government Services AI Solutions

A governmental department was facing challenges with its digital services due to rapidly increasing user demands and inefficient traditional methods. The main issues included:


The absence of efficient live chat and timely email responses stops agents from providing the necessary assistance promptly.

Outdated Content

Agents often contend with outdated or incorrect information provided on government websites.

Time-consuming Repetitive Queries

Agents are overwhelmed by repetitive inquiries, consuming resources and reducing their ability to address complex issues.

Game Changing Results

After implementing Helport Assist, the government department experienced:

Transforming Public Services with AI-Powered Helport Assist

Helport AI software integrated seamlessly with existing legacy systems, and greatly enhanced online support, provide accurate, up-to-date information, and automate response to repetitive information.

Game Changing Results

After the deployment of Helport AI:


Reduction in User Complaints

Complaints related to online services decreased by 55% within the first quarter.


Increased Efficiency

Average response times for inquiries improved by 65%, with most queries being resolved during the initial interaction.


Reduction in Operational Costs

Due to better resource allocation and reduced need for repetitive data handling, operational costs decreased by 30%.


Improved User Satisfaction

Enhanced integration and updated information led to a 70% improvement in user satisfaction ratings.

Client Testimonials

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To tackle inconsistencies in information and frequent errors, Helport offers solutions like accurate information delivery and reduced response times.


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