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Government Services AI Solutions

A governmental department was facing challenges with its digital services due to rapidly increasing user demands and inefficient traditional methods. The main issues included:

Unresponsiveness

The absence of efficient live chat and timely email responses stops agents from providing the necessary assistance promptly.

Outdated Content

Agents often contend with outdated or incorrect information provided on government websites.

Time-consuming Repetitive Queries

Agents are overwhelmed by repetitive inquiries, consuming resources and reducing their ability to address complex issues.

Game Changing Results

After implementing Helport Assist, the government department experienced:

Transforming Public Services with AI-Powered Helport Assist

Helport AI software integrated seamlessly with existing legacy systems, and greatly enhanced online support, provide accurate, up-to-date information, and automate response to repetitive information.

Game Changing Results

After the deployment of Helport AI:

%

Reduction in User Complaints

Complaints related to online services decreased by 55% within the first quarter.

%

Increased Efficiency

Average response times for inquiries improved by 65%, with most queries being resolved during the initial interaction.

%

Reduction in Operational Costs

Due to better resource allocation and reduced need for repetitive data handling, operational costs decreased by 30%.

%

Improved User Satisfaction

Enhanced integration and updated information led to a 70% improvement in user satisfaction ratings.

Client Testimonials

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Banking

To tackle inconsistencies in information and frequent errors, Helport offers solutions like accurate information delivery and reduced response times.

Insurance

To overcome prolonged training periods and skill gaps in handling complex policies, Helport offers solutions like streamlined training and enhanced policy sales.

Government

To improve digital service response capabilities and reduce repetitive inquiries, Helport offers solutions like efficient live chat and accurate information delivery.

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To enhance personalized service and manage emotionally sensitive client interactions, Helport offers solutions like tailored advice and improved client satisfaction.

Mortgage

To address inefficient customer interactions and inconsistent service quality, Helport provides solutions like faster response times and improved agent confidence.

Real Estate

To manage insufficient market knowledge and legal complexities, Helport offers solutions like real-time market analysis and improved legal compliance.