Track time on Help Scout emails and support conversations with Helport Remote to gain accurate insights into how your team works.

With Helport Remote, all time spent on Help Scout tasks is logged automatically in the background, giving managers a complete overview of productivity without interrupting agent workflows.
With the Helport Remote + Help Scout integration, you can:
● See exactly how long it takes your team to resolve customer issues and manage support requests.
● Improve accountability with verified working hours for each agent.
● Access both individual and team-level reports to analyze productivity, workload, and performance trends.
By combining Help Scout’s customer service platform with Helport Remote’s workforce monitoring and reporting, businesses can deliver faster support, improve efficiency, and ensure greater accountability across their support teams.

Track Help Scout Emails and Conversations Automatically

Getting started is simple. Install the Helport Remote desktop app—available for Windows, Mac, and Linux—and connect it with your Help Scout account. Once enabled, Helport Remote automatically tracks the time agents spend managing customer emails, conversations, and tasks without requiring manual timers.
All tracked hours are synced instantly to the Helport Remote dashboard, where managers can view reports by agent, ticket, or date range. These insights provide a clear picture of response times, workload distribution, and overall team productivity.
With Helport Remote, Help Scout users gain effortless, real-time visibility into support performance while reducing the need for manual reporting.

See screen activity while agents manage Help Scout emails

Helport Remote goes beyond time tracking by offering optional screen recordings and screenshots while employees work in Help Scout. This provides managers with a clear view of ongoing tasks, making it especially valuable for remote and distributed teams where in-person oversight isn’t possible.
All recordings and screenshots are stored securely and can be reviewed alongside productivity reports, giving you both transparency and accountability. Beyond Help Scout, Helport Remote integrates with 40+ business tools, so you can track work and monitor activity across your entire tech stack from one centralized dashboard.