Boost contact center productivity with accurate time tracking and workforce insights.
With Helport Remote, managers gain a clear understanding of how agents spend their time in Genesys. Secure, non-intrusive monitoring verifies attendance, timesheets, tasks, and breaks—helping teams stay accountable while maintaining trust.
The Helport Remote + Genesys integration enables you to:
● Automatically track attendance and working hours with verified timesheets.
● Create and manage work schedules, review progress, and simplify payroll from one platform.
● Receive real-time alerts that notify managers of issues and help agents self-correct unproductive behavior.
By combining Genesys’ contact center capabilities with Helport Remote’s time tracking and productivity reporting, businesses can streamline operations, increase accountability, and deliver better customer experiences.
Build Client Trust with Verified Time Tracking and Reports
Strengthen trust and demonstrate value with transparent reporting and monitoring features.
● Optional screen recordings and screenshots create a clear audit trail while supporting anonymization, compliance, and security requirements.
● Time and attendance tracking ensures full visibility for remote teams and helps managers identify early signs of burnout.
● Productivity reports and performance insights allow agents to be recognized for their contributions, improving morale and driving higher efficiency.
With Helport Remote, Genesys users can show clients verifiable proof of work while supporting employee wellbeing and sustaining long-term productivity.
Identify Bottlenecks, Improve Efficiency
Protect margins and drive efficiency with real-time visibility into agent performance.
● Live dashboards and detailed reports highlight productivity issues as they happen, giving managers actionable insights for continuous improvement.
● Customizable reporting tools allow you to create benchmarks, compare performance across teams, and identify training or skill gaps.
● Summary reports reveal workflow bottlenecks, making it easier to optimize processes, streamline operations, and measure the impact of productivity initiatives.
With Helport Remote, Genesys users can transform performance data into smarter decisions—helping contact centers operate at peak efficiency.
Optimize resource allocation across your organization
Manage resources with precision and cut costs by leveraging accurate workforce data.
● Real-time dashboards and summary reports give you a clear breakdown of hours worked, helping assign tasks and balance team workloads more effectively.
● Integrated reporting, timesheets, billing, payroll, and compliance tools streamline administration and reduce the risk of errors.
● Multi-device monitoring shows exactly which licenses and tools are being used, enabling smarter hiring and resource allocation decisions.
Improve workflow in Genesys with Helport Remote
Streamline your workflow with accurate time tracking, employee accountability, and real-time productivity insights—all built into Helport Remote.
When you integrate Helport Remote with Genesys, tracking time becomes effortless. Employees simply work on their assigned tasks, and Helport Remote automatically logs hours, summarizes tasks, and generates timesheets ready for payroll automation. Managers can view these reports directly in the Helport Remote dashboard, gaining a clear picture of project progress and workforce efficiency.
Beyond Genesys time tracking, Helport Remote also monitors time spent across other websites and applications, with optional breakdowns of productive versus unproductive activity. Employees receive reminders to stay on task, while managers benefit from distraction alerts and idle time reports that reduce wasted hours and keep projects moving forward.
Other Benefits
Read more about the full range of optional features that Helport provides.Web & App Usage
Client Login Access
Unusual Activity Report
Work Scheduling
Payroll Reporting
Inactivity Alerts
API
