Software for BPO, CX, and Customer Support Teams
Helport Remote is a complete remote agent monitoring software that helps BPOs and CX teams track work hours, screen activity, payroll, and productivity — all while ensuring compliance.
What Is Remote Agent Monitoring Software — and Why You Need It for BPO
As more companies turn to remote and outsourced customer service, managing distributed teams is harder than ever. Helport Remote bridges the trust gap with built-in time tracking, screen monitoring, and automated payroll — so you stay in control, even from a distance.
Track Work Hours and Idle Time in Real-Time
Helport logs every login, logout, and period of inactivity, so you always know when agents are working — or when they're not.
Productivity Analytics and Performance Reports
Helport logs every login, logout, and period of inactivity, so you always know when agents are working — or when they're not.
Real-time Video Monitoring Every Shift
Helport logs every login, logout, and period of inactivity, so you always know when agents are working — or when they're not.
Auto-Calculate Payroll From Tracked Data
Helport logs every login, logout, and period of inactivity, so you always know when agents are working — or when they're not.
ndustries That Benefit Most From Remote Monitoring Software: Fintech, Healthcare, E-Commerce & More
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Fintech & Financial Services
Ensure secure agent behavior, monitor on-screen activity, and retain call records to meet strict financial compliance and auditing standards. Helport helps fintech teams manage risk across distributed call centers.
Healthcare Customer Support
Track remote healthcare support agents working across time zones. Maintain HIPAA or local compliance by monitoring screen usage, agent behavior, and call summaries — all while respecting patient data security.
E-commerce & Retail
Manage seasonal or part-time customer support agents with full visibility. Automatically track work hours, monitor productivity during high-traffic campaigns, and generate payroll reports without manual effort.
Compliance and Security
Helport Remote helps you meet compliance standards across industries, including HIPAA, GDPR, and PCI-DSS. With audit logs, access controls, and secure screen capture, you can manage distributed teams without risking data privacy or regulatory violations.
Who Uses Remote Monitoring Software Like Helport?
Whether you’re managing offshore agents or building a remote customer service team, Helport Remote is built to support the most demanding BPO environments.
