SINGAPORE and SAN DIEGO, Jan. 31, 2025 (GLOBE NEWSWIRE) — Helport AI Limited (NASDAQ: HPAI) (“Helport AI”), a leading provider of AI-powered customer communication software and solutions, proudly announces the official opening of its new Philippines BPO and AI outsourcing hub in Quezon City. Located in IBM Plaza, Eastwood City, this strategic facility will serve as Helport AI’s Global Center of Excellence for artificial intelligence operations, training, and service delivery.
Read the full GlobeNewswire announcement here.
A Strategic Step for the Philippines BPO & AI Industry
Guanghai Li, CEO of Helport AI, emphasized the importance of this move: “Our decision to establish a presence in the Philippines underscores the immense potential of this region. The Philippines is home to a thriving BPO company sector, a highly skilled workforce, and a growing demand for AI-driven solutions. This new office will help us advance AI outsourcing in the Philippines, enhance client efficiency, and prepare businesses for the next wave of customer service innovation.”
The new Philippines BPO hub will focus on refining Helport AI’s flagship AI contact center co-pilot — intelligent software that provides real-time guidance to call center agents. By delivering instant, AI-powered suggestions during live calls, the system reduces onboarding time, cuts training costs, and improves agent performance. Clients have already reported significant boosts in customer satisfaction and operational efficiency after integrating Helport AI’s technology.
Why the Philippines is a Global Leader in BPO
The Philippines BPO industry is a global powerhouse, valued at over $35 billion and employing more than 1.3 million professionals. Known for exceptional English proficiency, cultural alignment with Western markets, and strong customer service skills, the Philippines continues to attract multinational companies seeking high-quality outsourcing solutions. By situating its new AI Center of Excellence here, Helport AI is strategically positioned to serve both local and international clients.
Driving AI Outsourcing Innovation in the Philippines
The Philippines office will not only enhance BPO service delivery but also accelerate research and development for AI-powered solutions. With dedicated AI training capabilities, Helport AI will work closely with partners to create tailored solutions for industries such as finance, e-commerce, healthcare, and technology.
This initiative aligns with the growing adoption of AI outsourcing in the Philippines, where businesses are increasingly leveraging machine learning, natural language processing, and robotic process automation to streamline operations and elevate the customer experience.
Celebrating Innovation and Collaboration
The grand opening event featured keynote speeches, a live demonstration of Helport AI’s contact center technology, and a panel discussion on “The Future of AI in BPO.” The ceremony concluded with a ribbon-cutting and networking session attended by industry leaders, government officials, and alliance partners. Over fifty guests, including representatives from local BPO companies, investors, and media outlets, explored opportunities for future collaboration.
What This Means for Clients
With its new Philippines BPO hub, Helport AI can:
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Deliver 24/7 multilingual customer support with AI-enhanced efficiency.
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Reduce training costs through AI-powered onboarding.
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Improve first-call resolution rates with real-time agent guidance.
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Support clients in industries with complex compliance requirements, such as finance, telecommunications, and e-commerce.
Looking Ahead
This new hub marks another milestone in Helport AI’s mission to transform the AI contact center and BPO landscape. By combining decades of BPO expertise with cutting-edge AI, Helport AI aims to empower businesses to deliver faster, smarter, and more personalized customer interactions.
About Helport AI
Helport AI (NASDAQ: HPAI) is a global leader in AI-powered customer communication, offering enterprise-level contact center solutions, AI training systems, and remote agent management tools. Our mission is simple: empower everyone to work as an expert. Learn more at www.helport.ai.
