AI-Powered BPO & Call Center Copilot

Q: Are AI assistants effective for call centers and telesales?

Yes, Helport enhances productivity with real-time transcription, reply guidance, and automated call summaries trained on actual call center and sales data—leading to better outcomes and increased conversions.

Transcribe Audio to Text, Suggest Replies, and Summarize Conversations

Helport.ai is an AI-powered platform built on 20+ years of global BPO expertise. We help call centers and telesales teams boost productivity through real-time audio-to-text transcription, smart reply suggestions, and AI-driven agent coaching. Whether you need trained support agents or remote team monitoring — Helport covers it all.

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Trusted by 500+ Global Brands for AI‑Powered Call & Sales Support

Helport supports top fintech, telecom, and finance firms with scalable AI call center and telesales solutions.

What Is Helport?

Three Solutions. One Seamless Experience.

AI Copilot

Transcribe voice calls in real time and generate automatic summaries

Onboard new agents in 24 hours using your Q&A, SOPs, and standards

Ensure compliance with proven AI-suggested reply scripts

Helport’s multilingual outsourced agents offer scalable 24/7 customer support and telemarketing in 50+ global markets

Outsourced Support Teams

Hire multilingual agents ready to start within 1–2 weeks

Deploy customer support and telesales teams across 50+ markets

Access 50,000 trained BPO professionals for global 24/7 coverage

Remote Monitoring

Track remote teams with real-time screen recording and visibility

Prevent time fraud with automatic work hour logging

Calculate payroll instantly for remote or external staff

Choose the Right Tool for Your Team

Boost Agent Productivity

Hire Trained Agents

Monitor Remote Teams

Built for Industries That Depend on Phone-Based Support

Helport adapts to fast-moving, regulated, or customer-facing sectors

Public Sector
Insurance
Consumer Finance
Mortgage
More

Public Sector

Helport AI reduces agent onboarding time, boosts productivity, and ensures compliance by proactively guiding agents to use approved language.

Insurance

Accelerate training, significantly cut quality-control costs, and enhance management efficiency with Helport's real-time AI coaching.

Consumer Finance

Reduce turnover among collections agents and dramatically improve debt recovery rates by providing real-time AI guidance based on proven scripts.

Mortgage

Empower loan officers with real-time, AI-driven product guidance and personalized loan recommendations tailored to each customer profile.

More Industries

See how Helport's AI-driven call support boosts efficiency and compliance across other sectors that rely on phone-based customer interactions.

Launch Your AI Support Platform in Under 7 Days

AI Agent

Launch in 24h with your docs — or we build them with you

Laptop screen showing Helport.ai knowledge base — AI Copilot setup with SOP and documents in 24 hours
Support Teams

Onboard trained agents in 1–2 weeks

Two women in a meeting discussing customer support operations — onboard Helport.ai agents in 1–2 weeks
Remote Monitoring

Deploy time tracking + payroll in 1 day

An employee using laptop for remote work — deploy Helport.ai time tracking and payroll in 1 day

Why Choose Helport Over Traditional Support Tools?

Helport unifies AI tools for call centers, telesales, and remote team tracking in a single platform.

		Zendesk	Teleperformance	Hubstaff
AI Agent With Real-Time Transcription	Real-time multilingual (EN/CN) transcription & keyword tagging	Basic, add-on required	Not supported	Not supported
Smart Reply Suggestions & Call Summaries	AI replies from real-world BPO conversations & SOPs	Basic macros, limited AI	Not supported	Not supported
24/7 multilingual BPO Support Agents	In-house multilingual agents available	External partners only	Available	Not supported
Remote Agent Monitoring (Time & Screens)	Full remote agent monitoring & productivity tracking	Not supported	Partial support	Supported
Fast Onboarding & Setup Speed	Go live in 24 hours	Complex, requires weeks	Complex, requires weeks	Fast onboarding
Transparent, All-In-One Pricing	Fixed, predictable pricing	Multiple add-ons	Multiple add-ons	Multiple add-ons
Industry-Focused Compliance (Finance, Health, …etc)	Built-in SOP/QC adherence & compliance monitoring	Basic compliance features, limited scope	Basic compliance features, limited scope	Not supported

AI Agent with Real-Time Transcription

Real-time multilingual (EN/CN) transcription & keyword tagging
Smart Reply Suggestions & Call Summaries

AI replies from real-world BPO conversations & SOPs
24/7 Bilingual (EN/中文) BPO Support Agents

In-house bilingual agents available
Remote Agent Monitoring (Time & Screens)

Full remote agent monitoring & productivity tracking
Fast Onboarding & Setup Speed

Go live in 24 hours
Transparent, All-In-One Pricing

Fixed, predictable pricing
Industry-Focused Compliance (Finance, Healthcare, E-commerce)

Built-in SOP/QC adherence & compliance monitoring

Zendesk

AI Agent with Real-Time Transcription

Basic, add-on required
Smart Reply Suggestions & Call Summaries

Basic macros, limited AI
24/7 Bilingual (EN/中文) BPO Support Agents

External partners only
Remote Agent Monitoring (Time & Screens)

Not supported
Fast Onboarding & Setup Speed

Complex, requires weeks
Transparent, All-In-One Pricing

Multiple add-ons
Industry-Focused Compliance (Finance, Healthcare, E-commerce)

Basic compliance features, limited scope

Teleperformance

AI Agent with Real-Time Transcription

Manual agents only
Smart Reply Suggestions & Call Summaries

Scripts only
24/7 Bilingual (EN/中文) BPO Support Agents

Agents available, but costly setup
Remote Agent Monitoring (Time & Screens)

Limited visibility & reporting
Fast Onboarding & Setup Speed

Weeks to months
Transparent, All-In-One Pricing

Complex & custom pricing
Industry-Focused Compliance (Finance, Healthcare, E-commerce)

Requires manual oversight

Hubstaff

AI Agent with Real-Time Transcription

Not supported
Smart Reply Suggestions & Call Summaries

No reply automation
24/7 Bilingual (EN/中文) BPO Support Agents

No human support
Remote Agent Monitoring (Time & Screens)

Supported, but no call integration
Fast Onboarding & Setup Speed

Moderate setup speed
Transparent, All-In-One Pricing

Tiered add-on fees
Industry-Focused Compliance (Finance, Healthcare, E-commerce)

Not applicable

Frequently Asked Questions

Get answers to most common questions our team gets asked, and contact us if you need further support.

Are AI assistants effective for call centers and telesales?

Helport enhances productivity with real-time transcription, reply guidance, and automated call summaries trained on actual call center and sales data—leading to better outcomes and increased conversions.

Can AI tools improve upselling and cross-selling performance in telesales?

Can AI tools improve upselling and cross-selling performance in telesales?

Helport's AI Copilot identifies upsell and cross-sell opportunities during conversations, prompting agents in real-time to naturally and effectively increase sales.

What’s the best software for accurate real-time call transcription in multiple languages?

Helport delivers accurate, multilingual (English/Chinese) voice-to-text transcription, even in noisy call environments, providing searchable and compliant conversation records.

Can AI reduce manual workload for call reviews and quality assurance (QA)?

Helport automates call summaries, compliance checks, and generates instant transcripts, dramatically reducing manual QA workloads and speeding up agent coaching.

How do I integrate an AI call assistant with my CRM or existing call center software?

Helport integrates easily with platforms like Salesforce, Twilio, Zoom, and other leading VoIP/CRM solutions—no technical expertise required, enabling deployment in just 24 hours.

Does AI-driven agent assistance software comply with industry regulations like HIPAA, PCI-DSS, or GDPR?

Helport is built with regulatory compliance at its core, supporting HIPAA, PCI-DSS, and GDPR standards with audit-ready transcripts and built-in compliance checks.