by sheela.gupta6990@gmail.com | Feb 27, 2024 | Management
The ever-changing business environment has brought about a new way of operating customer service with call center outsourcing. Now, companies have expanded outsourcing to include call center outsourcing and business process outsourcing contact center services. Call...
by sheela.gupta6990@gmail.com | Feb 15, 2024 | Management
Any time a call center manager notices that their talented and skilled agents are not engaged in their work and are not meeting expectations, it’s a sign that call center burnout may be setting in. Call center burnout becomes a big, unavoidable problem for many...
by sheela.gupta6990@gmail.com | Jan 25, 2024 | Helport Blog, Management
Call center models are inbound, outbound, blended, and offshore. These models have different specializations, benefits, limitations, and, most importantly, areas of strength.However, you must have a preconceived understanding of what you need before you even get to...
