Customer service is an important aspect of any business to focus on and has a significant impact on customer loyalty. As technology and consumer expectations evolve, so do the ways in which businesses provide customer support. This article explores ten types of...
Good customer service is more than just handling phone calls; it’s about providing comprehensive support through multiple channels. What exactly is contact center technology? It includes everything from software that manages calls and messages to systems that...
Navigating the diversity of customer preferences can be a daunting task for any business. As a result, we need to gain a deep understanding of the unique needs of different customer types. In this guide, we’ll break down 12 different customer personas and...
Singapore, [March 13, 2024] — In an enlightening interview with Yajush Gupta for Dynamic Business, a leading business news website, Guanghai Li, CEO of Helport, shared profound insights on the symbiotic relationship between humans and artificial intelligence (AI) in...
Automated customer service uses artificial intelligence (AI), machine learning, and digital tools to handle customer support tasks without human intervention. This technology is changing the way customers interact by providing fast, consistent responses and enabling...
