AI Agent Assistant to Transcribe Audio to Text & Guide Calls — for Call Centers and Sales Teams
Boost team productivity with Helport's AI Agent Assistant: transcribe calls, deliver real-time reply suggestions, and auto-summarize conversations — all trained on 20+ years of real support interactions.
- 50% Faster Agent Onboarding
- 30% Reduction in Operational Cost
- 20% Increase in Productivity
- 100% Customer Conversation Coverage
What Can Helport AI Agent Do?
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Transcribe Customer Calls to Text in Real Time
Capture every word — no manual notes, 95%+ accurate.
- Accurate, searchable transcripts
- Supports English, Chinese & noisy environments
- Speaker labels, punctuation & keyword tags
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Reply Guidance with Your SOPs & Brand Voice
Sound natural and compliant — human-like AI learned from your best calls.
- Trained on your top‑performing calls
- Compliance‑ready for finance, healthcare, e‑commerce
- Fine‑tune in hours — AI sounds human, not robotic
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In-Call Coaching for Agents
Get live prompts and guidance — support reps during the call.
- Real-time agent prompts
- Reduce ramp-up time
- Improve first-call resolution
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Speech Navigation & Call Summaries
Turn calls into insights instantly.
- Auto-generated structured summaries
- Instant tagging of key moments
- Better audit prep & coaching consistency
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Upsell & Cross-Sell Reminders
Spot opportunities mid-call — boost revenue without disrupting workflow.
- Real-time upsell/cross-sell alerts
- Triggered by keywords or product mentions
- Seamless integration — drive more revenue
AI Call Assistant For Sales And Call Centers — Powered By Real Data
Trained on Real BPO & Sales Conversations
- Built from 10+ years of real call center and sales dialogues
- Not just LLM-generated — grounded in outcomes that convert
Custom Fit to Your Industry, Tone & Workflow
- Aligns with your QA logic, compliance phrasing, and brand voice
- Especially powerful for contact centers, telemarketing, and outbound sales
Go Live In 24 Hours — No-Code AI Assistant Setup
Who Needs An AI Agent Assistant?
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Sales Teams & Telemarketers
- Increase conversion with guided talk tracks
- Shorten training time for outbound reps
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Customer Support & Contact Centers
- Improve resolution rates and agent consistency
- Reduce supervisor escalations and manual QA load
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BPOs & Global Support Providers
- Scale faster across geographies
- Meet SLA and audit standards with full transparency
Best Use Cases For AI Call Transcription & Smart Reply Tools
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Finance & Collections
Compliance-first language
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Healthcare
Tone control, data-sensitive scripting
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E-commerce
Automated summaries, promo replies
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Outsourcing Firms
Ready-to-train agents at scale
Remote Agent Monitoring FAQs — What BPO
Leaders Are Asking
Does this replace my agents?
No — it enhances them. Think of the AI Copilot as a GPS for your call team: your agents are still in control, but they get real-time support, proven replies, and instant summaries to help them work faster and more accurately. It reduces onboarding time for new hires, improves consistency, and minimizes compliance risks — all while keeping the human touch your customers value.
How does it know what to say?
We train it using your scripts, Q&A, SOPs, and real-world conversation data. We can also record and analyze your best-performing agents' calls to capture proven responses — so your AI speaks with the voice of your top team members.
Can we use the AI Agent Copilot even if we don't have a Q&A or SOPs prepared?
Yes. Even if you don't have existing materials, Helport've got you covered. With over 10 years of BPO experience, our team will work with you 1-on-1 to build tailored SOPs and knowledge bases, ensuring your Copilot is fully aligned with your business goals and industry standards.
Can I control the tone or summary style?
Yes. Customize summaries to paragraph, bullets, or client-specific formats.
Is Helport Copilot compliant with my industry's rules?
Yes. Helport support HIPAA, PCI-DSS, GDPR, and provide secure audit-ready transcripts and controls.
How does it compare with tools like ChatGPT?
Helport is trained on real call data — not generic web content. It's made for live support, not general chat.
Can AI tools improve upselling and cross-selling performance in telesales?
Helport's AI Copilot identifies upsell and cross-sell opportunities during conversations, prompting agents in real-time to naturally and effectively increase sales.
