Scalable Outsourced Support Teams — Powered by Human + AI
Whether you're scaling a startup or supporting millions of customers, Helport's BPO service gives you a reliable, AI-enhanced team that feels in-house.
Why Choose Helport's AI-Enhanced BPO Over Traditional Providers?
Real-time AI-generated replies boost agent performance Go live in 1-2 weeks with AI-powered onboarding Fully included, tailored to your support workflows Fixed per-agent pricing — no hidden fees AI Copilot flags risky language in 0.3 seconds during live calls, enabling agents to adjust immediately Includes Remote Monitoring For Agent Screens, Hours & Productivity
Manual Scripts Only Typically Takes 4-8 Weeks Often Requires Extra Cost And Time Variable Costs, Often Unclear Manual QA Reviews Are Delayed, Often Taking Days — Agents Can't React In Real Time Limited Reporting, Hard To Verify Agent ActivityIndustries That Trust Helport BPO + Copilot
How Helport AI Copilot Boosts Your Support Team
- - Use your Q&A and SOPs, or let us build them for you
- - Launch live support in as little as 5 days
- - Every conversation logged, transcribed, and summarized
- - AI suggestions based on real agent success cases
- - Avoid risky phrases in regulated industries
- - Live quality alerts + audit-ready summaries
Full Visibility Into Your Remote Support Teams — Anytime, Anywhere
Whether you're outsourcing support or managing hybrid agents, Helport’s Remote Monitoring system ensures your team stays productive and accountable — no matter where they are.
Real-Time Oversight — Built for Distributed BPO Teams
Real-time video monitoring
See what your agents see
Track total work hours
Monitor idle time and app usage
Auto-generated performance reports
See what your agents see
Works across time zones
No IT integration required
Why Oversight Matters in AI-Enhanced BPO
Fewer compliance violations
increase in team productivity
faster onboarding time
Case Studies & Success Stories
Real Estate Success
Helped a North American real estate loan company boost telemarketing efforts, achieving a 33% increase in loan product sales.
Global Recruitment
Assisted a leading global expert recruitment platform to expand overseas, increasing expert sign-ups by 42%.
Medical HR Efficiency
Combined AI with human recruiters to speed up hiring for a global medical HR firm, raising recruitment efficiency by 32%.
Home Appliances
Assisted a leading Chinese home appliances manufacturer with outbound calls for potential customers, improving appointment rates by 27%.
AI Video Platform
Deployed AI + human services for a top AI text-to-video unicorn in Southeast Asia, reducing compliance review costs by 25%.
Digital Supply Chain
A leading consumer goods digital supply chain platform used AI + human collaboration to handle 24/7 inquiries, cutting new hire training from 2 weeks to 3 days.
Common Questions About Helport’s Outsourced Customer Support Services
Get answers to most common questions our team gets asked, and contact us if you need further support.
How is your customer support outsourcing different from others?
Helport combines real agents with AI Copilot tools trained on 20+ years of BPO experience — enabling faster setup, smarter conversations, and better ROI.
Can your support platform integrate with CRM systems?
Yes — Helport supports major platforms like Twilio, RingCentral, Salesforce, and more, with seamless integration for your call center workflows.
How fast can we launch an outsourced support team?
With Helport’s AI Copilot and trained talent pool, most clients go live within 1–2 weeks — much faster than traditional BPO setups.
How do you ensure conversation quality and regulatory compliance?
Helport’s AI Copilot is trained on real BPO call data and your SOP/QC standards, offering live call guidance and auto-QC checks. In regulated sectors like finance or healthcare, we also provide human-led audits to ensure full compliance.
What if we don’t have SOPs or support scripts?
No problem — Helport provides 1-on-1 onboarding and helps build custom SOPs using real-world cases from over a decade of BPO operations.
Do you offer bilingual or multilingual customer support?
Yes — Helport provides bilingual agents (English/中文) by default, and we support additional languages upon request.
Can I monitor agent performance remotely?
Yes. With Helport’s Remote Monitoring tool, you get full visibility into remote agent activity — including screen capture, work hours, and productivity tracking.
What’s your engagement model for outsourced support?
Helport offers flexible options: deploy our agents with AI Copilot, or empower your own team with our AI tools — all integrated in a voice-first, scalable setup.
Can you provide 24/7 customer support, including U.S. night shifts?
Absolutely — Helport operates globally across all time zones, including full overnight and weekend coverage for U.S. and international clients.
Do you offer local phone numbers in other countries?
Yes — Helport can provide virtual phone lines in the U.S., China, Singapore, Mexico, the Philippines, and other major markets.
