Product Key Features
100% Visibility
Conversation Data Analysis
Identify Top Agent Behaviors
%
Reduced Onboarding
%
Reduction in Operational Cost
%
Increase in Profitability
%
Customer Communication Oversight
100% Visibility
Helport’s remote supervisors’ portal provides managers with robust real-time managing capabilities at scale, allowing them to seamlessly monitor agents’ screens, call statuses, average call durations, and order statuses through the client portal.
Conversation Data Analysis
Effectively manage each conversation and optimize performance with Helport’s data management and inspection feature. Providing managers with a comprehensive digital management report that visually presents agents’ performance insights, including quality issue rankings and violation data by team, transforming data into actionable insights in real time.
Identify Top Agent Behaviors
Enhance agent performance with Helport’s Agent Performance Reports. This data analysis feature provides various ranking metrics to assess agents’ capabilities, allowing managers to swiftly pinpoint top agent behaviors and apply those learnings to future conversations.
Seamless, no-code integration
AWS
Hubspot
Salesforce
Five9
Servicenow
Thryve
