Manila, Philippines โ Jan 31, 2025 โ Helport AI, a global leader in AI-driven customer communication solutions, has officially launched its new office in the Philippines, marking a significant milestone in Helport AIโs expansion strategy. The new facility will serve as Helport AIโs new โGlobal Center of Excellenceโ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process Outsourcing Industry.
The grand opening was covered by Bilyonaryo News Channel (BNC), a respected business news outlet in the Philippines. The report highlights its role in advancing AI-driven solutions for the BPO industry, discussing how AI enhances customer service efficiency while preserving human connection. The report emphasizes that Helport AIโs expansion strengthens the Philippinesโ position as a global BPO leader, improving agent productivity, training efficiency, and overall customer experience.
โAI will not replace humansโwhat will replace humans are other humans who know how to use AI,โ said Jack Madrid, President and CEO of the IT and Business Process Association of the Philippines (IBPAP). โThe BPO sector is rapidly integrating AI to improve efficiency, and companies like Helport AI are setting the standard for innovation.โ According to Madrid, two-thirds of BPO firms in the country have already adopted AI in some capacity, reporting higher customer satisfaction, increased productivity, and job creation.
At the launch event, Toby Song, U.S. General Manager of Helport AI said:ย โAI is not here to replace humans but to empower them,โ said Song. โThe best way forward is the partnership between artificial intelligence and human intelligenceโworking together to create smarter, more efficient, and more personalized customer service experiences.โ
The Philippines office will focus on refining Helport AI’s flagship product, an intelligent co-pilot software for call center agents. This technology provides real-time guidance to agents, optimizing customer interactions while reducing onboarding time and training costs.ย
As Helport AI continues its mission to optimize AI-powered customer support, its Philippines office will serve as a hub for research, innovation, and industry collaboration, setting a new benchmark for AI-driven transformation in the BPO sector.
To watch the full news report, please visit: https://www.youtube.com/watch?v=ziY5vhW1bsIย
About Helport AI
Helport AI (NASDAQ: HPAI) is an AI technology company dedicated to optimizing customer communication through its digital platform and intelligent software solutions. Offering enterprise level customer contact services, Helport AIโs mission is to empower everyone to work as an expert. Learn more at www.helport.ai.
Forward-Looking Statements
Certain statements in this announcement are forward-looking statements, including, but not limited to, Helport AIโs business plan and outlook. These forward-looking statements involve known and unknown risks and uncertainties and are based on Helport AIโs current expectations and projections about future events that Helport AI believes may affect its financial condition, results of operations, business strategy and financial needs. Investors can identify these forward-looking statements by words or phrases such as โapproximates,โ โbelieves,โ โhopes,โ โexpects,โ โanticipates,โ โestimates,โ โprojects,โ โintends,โ โplans,โ โwill,โ โwould,โ โshould,โ โcould,โ โmayโ or other similar expressions. Helport AI undertakes no obligation to update or revise publicly any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law. Although Helport AI believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that such expectations will turn out to be correct, and Helport AI cautions investors that actual results may differ materially from the anticipated results and encourages investors to review other factors that may affect its future results in Helport AIโs registration statement and other filings with the U.S. Securities and Exchange Commission.
Helport AI Investor Relations:
Website: https://ir.helport.ai/
Email: ir@helport.ai
