AI-Powered Workforce Monitoring Tool Developed for Large-Scale, Global Operations Targets Rapidly Expanding Remote Customer Service Industry
New Offering Pioneers Intelligent Time Management, Video Monitoring, and Performance Insights Across Borders
SINGAPOREย andย MANILA, Philippinesย andย SAN DIEGO,ย May 13, 2025ย (GLOBE NEWSWIRE) —ย Helport AI Limitedย (NASDAQ: HPAI) (โHelport AIโ or the โCompanyโ), an AI technology company serving enterprise clients with intelligent customer communication software and services, today announced the launch of Helport Remote, a new workforce monitoring and management tool designed to support the evolving needs of remote contact centers. Engineered specifically for large-scale, multinational contact center operations, Helport Remote aims to empower management teams to achieve greater visibility, control, and efficiency in an increasingly decentralized workforce environment.
The launch follows Helport AIโs strategic expansion acrossย Southeast Asiaย and builds upon the Companyโs AI-powered innovations in customer communication software. With remote and hybrid work models becoming the norm for contact centers globally, Helport Remote is designed to address critical challenges in agent oversight, time zone scheduling, and operational transparency.
Bridging the Distance: Aย Smarter Wayย to Manage Remote Contact Centers
Helport Remote combines multiple features into an intuitive and scalable solution for enterprise operations, including:
- Dual-Interface Architecture: The product consists of an agent-side client and an operations dashboard. The agent client can be installed seamlessly and runs in the background to automatically track working hours, training time, and meeting participationโwithout disrupting workflow. Meanwhile, the operations dashboard enables dynamic, time zone-aware scheduling, real-time oversight, and flexible resource deployment across regions.
- Video Monitoring Technology: Leveraging Helport AIโs proprietary WebRTC infrastructure, Helport Remote enables efficient, high-quality video stream monitoring with minimal bandwidth usage. This makes it especially suitable for small and mid-sized businesses concerned about cost, while delivering robust visibility into agent environments. Monitoring intervals and alert methods (e.g., email, SMS) can be customized to meet varying compliance and business needs.
- Data-Driven Decision Support: As user behavior data is accumulated, Helport Remote generates comprehensive performance reports, including time tracking, compliance analysis, and agent productivity metrics. These reports offer actionable insights to optimize shift planning, elevate service standards, and align agent operations with customer expectations.
- Security and Scalability: Designed with enterprise-grade security and modular architecture, Helport Remote has the ability to scale with organizationsโwhether organizations are operating local teams or managing thousands of agents across borders.
โOur vision with Helport Remote is to bring intelligence, simplicity, and strategic control to the remote operations space,โ saidย Guanghai Li, CEO of Helport AI. โBy integrating behavioral data, time-sensitive scheduling, and low-bandwidth video into a single platform, we aim to redefine what it means to manage a global contact center workforce in the age of AI.โ
Built on Decades of Contact Center Expertise
With deep roots in the contact center industry, Helport AIโs founding team brings decades of experience delivering enterprise technology solutions tailored for customer service and business process outsourcing (BPO) environments. The Company has built an established base of contact center clients across geographic regions, supporting high-volume, compliance-driven operations. Helport AIโs newly establishedย Philippinesย office, launched inย January 2025, serves as a proving ground for innovationโhosting over 100 AI-enabled contact center agents who are actively delivering proofs of concept and servicing a wide range of clients across sectors and geographies. This operational foundation ensures Helport Remote is built on a rich understanding of real-world agent workflows and global service demands.
Unlocking Global Talent While Staying Compliant
Helport Remote is expected to be particularly relevant to emerging offshore markets such asย the Philippines, where millions of agents serve multinational clients across time zones. Helport Remote seeks to facilitate both operational agility and compliance with statutory work-hour regulations, helping enterprise clients meet service-level agreements while maintaining agent performance and well-being.
As the contact center industry continues to evolve, Helport Remote reflects Helport AIโs commitment to empowering businesses with tools that match the speed and complexity of the modern service landscape.
About Helport AI
Helport AI (NASDAQ: HPAI) is a global technology company serving enterprise clients with intelligent customer communication software and services. Its flagship product, AI Assist, acts as a real-time co-pilot for customer contact teams, delivering smart guidance and tools designed to drive sales, improve customer engagement, and lower costs. The Companyโs mission is to empower everyone to work as an expertโusing AI to elevate, not replace, human capability. Learn more atย www.helport.ai.
Forward-Looking Statements
Certain statements in this announcement are forward-looking, including, but not limited to, Helport AIโs business strategies, expansion plans, and anticipated results. These statements involve risks and uncertainties based on current expectations and projections. Investors can identify these forward-looking statements by words or phrases such as โapproximates,โ โbelieves,โ โhopes,โ โexpects,โ โanticipates,โ โestimates,โ โprojects,โ โintends,โ โplans,โ โwill,โ โwould,โ โshould,โ โcould,โ โmayโ or other similar expressions, although not all forward-looking statements contain these identifying words. Helport AI undertakes no obligation to update or revise publicly any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law. Although Helport AI believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that such expectations will turn out to be correct, and Helport AI cautions investors that actual results may differ materially from the anticipated results and encourages investors to review other factors that may affect its future results in Helport AIโs registration statement and other filings with theย U.S. Securities and Exchange Commission.
Media Contact
Helport AI Investor Relations
Email:ย ir@helport.ai
Website:ย https://ir.helport.ai/
