SINGAPORE and SAN DIEGO, [December 4, 2024] – Guanghai Li, CEO of Helport AI, joined Lynlee Foo on The Afternoon Update on Money FM 89.3, Singapore’s premier business and finance radio station, to share his vision for the future of customer service in an AI-driven world. As the first Singapore-based AI company listed on NASDAQ, Helport AI is transforming the customer service landscape by seamlessly integrating automation with human expertise.
Guanghai Li highlighted how Helport AI’s solutions are designed to enhance, not replace, human agents. By automating routine inquiries and providing real-time guidance, Helport AI empowers customer service representatives to handle complex issues more effectively. As Li explained, “At Helport AI, we provide the software to empower human beings instead of to replace human beings. We don’t provide bots; we provide software to help people.”
During the interview, Li emphasized the vast potential of the AI-driven customer service industry, with millions of representatives worldwide seeking tools to improve their productivity and customer engagement. Despite the industry’s immense size, AI adoption remains in its infancy, offering significant opportunities for growth.
Helport AI’s competitive edge lies in its mature products, scalable solutions, and unique approach to training AI systems. The company’s innovative developer platform, the Helport Developer Ecosystem (HDE), set to launch soon, will empower third-party developers to build applications on its technology, further accelerating advancements across the industry. Li also highlighted Helport AI’s expanding presence in sectors such as insurance, mortgage, and wealth management sales, where AI is driving significant performance improvements.
Looking to the future, Helport AI envisions AI not just as a tool for automation but as a means to empower employees, creating personalized and efficient customer experiences. “What we are doing is to try our best to create all types of tools, features, and functions to empower and facilitate human beings, to make every ordinary person a hero in their job,” said Guanghai Li. With a strong focus on innovation and a commitment to integrating human intuition with advanced technology, Helport AI is shaping the next era of customer service, ensuring businesses can thrive in an increasingly digital world.
As businesses increasingly adopt AI to enhance efficiency and personalization, Helport AI is at the forefront, ensuring that technology complements rather than replaces human expertise.
For more updates on Helport AI’s innovations, visit www.helport.ai.
